Atos UK&I also unveiled plans to significantly grow its Business Process Services (BPS) financial services sector business line in the UK&I.
Atos will work in collaboration with Aegon to further improve business processes and customer experience for its 500,000 protection customers. This will be achieved by bringing together advanced IT and analytics solutions and integrating them with a retained workforce at Aegon’s Lytham St. Annes office.
Adrian Gregory, CEO Atos UK&I, said: “We are delighted to work with Aegon and look forward to bringing together our mix of people and digital technologies to modernise the end-end customer experience for our new client.
“Our BPS business in the UK has experienced strong double-digit growth for a number of years. This contract demonstrates our commitment and underscores our ambition in financial services.
“Achieving this ambition will come through close client collaboration and by demonstrating how seamlessly combining advanced business processes with technology can unlock long term operational excellence,” added Adrian.
The agreement with Aegon will see Atos managing all aspects of the customer journey from initial underwriting through to claims management for its individual protection offering, which comprises a full portfolio of life assurance, critical illness, disability and income protection products.
Stephen Crosbie, protection director at Aegon, commented: “I’m really excited to have Atos on board as we plan a digital transformation programme to improve our competitive edge. There’s a real buzz being created about the innovations we’ll be introducing to enhance our customer service.”
Atos is a leading BPS provider in the UK with a footprint in the financial services sector. The company has a successful history of delivering an exemplary service on transformation projects, having worked with one of the largest savings institutions in the UK.