Under the new contract, Atos will implement a Services Center of approximately 100 people dedicated to the development and the maintenance of The AccorHotels Reservation System (TARS). TARS is a powerful distribution tool, which today centralizes 60% of the Group's bookings and serves over 40 million availability requests per day. This solution will be integrated in the coming months with the leading-edge booking and payment wallet provided by Worldline, one of Atos subsidiary.
All of the Group’s hotels are connected to TARS, the hub of the AccorHotels’ distribution system comprising the Group’s website, mobile apps and call centers all around the world. Atos will deliver its services from a front office team in Evry and a back office team in Bordeaux, with the responsibility of:
- Running and maintaining AccorHotels’ reservation system at an optimal service level, with the treatment of more than 120,000 reservations a day for 3700 hotels in the world
- Increasing the development capacity on TARS, to accelerate the launch of new services
- Maintaining an optimal quality of service (service level)
- Launching technical architecture related projects
Laurent IDRAC, CIO of AccorHotels says: “Atos demonstrated a solid understanding of our business needs and presented solutions that offer the flexibility, quality and security we require in a fast moving marketplace. We are confident that by working together we can further improve the experience for all our hotel guests.”
Jean-Marie SIMON, CEO of Atos France says: “AccorHotels is a pioneer in its field and we are delighted to support them in the implementation of their Digital Plan. Digital is happening today, and companies like AccorHotels, who are embracing the opportunities of new technology to improve their business operations and customer service, will be the future leaders.”
The TARS Services Center implementation forms part of the AccorHotels “Leading Digital Hospitality” plan, which is its response to the digital challenges in a market defined by the accelerated pace of technological change and the fast evolution of customer usage. This plan aims to consolidate its leadership throughout the hospitality value chain by rethinking and incorporating digital technology throughout the customer journey; improving the services on offer for investor partners and consolidating the Group's distribution market share.
This new contract with AccorHotels follows successful delivery of a number of services by the Atos Group including electronic payment services and business card through Worldline.”